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How khiladi11 Handles Your Personal Data

At khiladi11, we are transparent about every piece of personal data we collect, why we collect it, and how long we keep it — so you always know…

Data collected only as neededUPI & Paytm transactions secured end-to-endRight to access your own dataNo data sold to third partiesPhonePe payment details never stored in plain text
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khiladi11 How khiladi11 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about this policy, want to request deletion of your data, or need to correct any personal detail we hold, our privacy team is available around the clock. Use any of the channels below and we will acknowledge your request within 24 hours and resolve it within the timeframe required by applicable law.

Team online

Email Privacy Request

Send a written request to our data protection address at khiladi11.co. We acknowledge every email within 24 hours and complete standard data-access or deletion requests within 30 days as required under applicable Indian law.

Live Chat

Open the chat widget on any page of khiladi11.co to speak with a support agent about your privacy question in real time. Agents are available 24 hours a day, seven days a week, and can escalate data matters to our privacy team instantly.

Help Centre

The Help Centre at khiladi11.co carries step-by-step articles on how to download your account data, update your contact details, or submit a formal data-erasure request without needing to contact us directly.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at khiladi11

We apply layered technical controls across every part of your account — from the moment you enter your UPI handle to the point your withdrawal clears via Paytm or PhonePe.

Encrypted Data Storage

All personally identifiable data — including your mobile number, UPI handle, and Paytm-linked details — is stored using AES-256 encryption at rest. No plain-text personal records are kept on any khiladi11 server at any time, and access is restricted to authorised personnel only.

Cookie Usage and Control

We use strictly necessary cookies to keep your session alive and analytics cookies to understand which pages you find most useful. You can withdraw consent for non-essential cookies at any time through the cookie settings link in the footer of khiladi11.co without affecting your account access.

Account Login Security

Every login attempt is checked against your registered device profile. If we detect an unfamiliar device or location, we send a one-time verification code to your registered mobile number before granting access, adding a second layer of identity confirmation beyond your password.

Data Retention Schedule

Transaction logs and identity documents are retained for the period mandated by applicable Indian law and then permanently deleted or anonymised. We do not keep data longer than legally necessary, and we notify you before any retention period is extended due to an active investigation.

Third-Party Data Sharing

We share your data only with payment processors — such as the UPI network gateway and Paytm or PhonePe APIs — that are necessary to complete your transaction. We never sell, rent, or share your personal data with advertisers or unrelated third parties under any circumstances.

Requesting Changes to Your Data

You have the right to access, correct, or request erasure of any personal data we hold. Submit your request via email or live chat, and our privacy team will verify your identity against your account, then process the change within the timeframe required under applicable local law.

Frequently Asked Privacy Questions

The questions below cover the data rights and privacy topics we hear about most often from account holders in India. If your question is not listed here, our live chat team can address it immediately, or you can send a written query to our privacy team at khiladi11.co.

We collect your full name, email address, mobile number, and the payment identifier you use — UPI handle, Paytm number, or PhonePe ID. We also log your device type and IP address for security purposes. Nothing beyond what is necessary to run your account is collected.

Payment identifiers like your UPI handle or Paytm-linked number are encrypted using AES-256 before storage. We never store full card numbers or net-banking credentials. Transmission between your device and our servers uses TLS 1.3, and payment APIs connect over secure, authenticated endpoints only.

Yes. Submit a data-access request via email or live chat. We will verify your identity against your account details and deliver a structured copy of your personal data within 30 days, which is the standard period under applicable Indian data-protection law.

Contact our privacy team by email or live chat with a data-erasure request. We will confirm receipt within 24 hours. Once your account is closed and any legally mandated retention period has passed, all identifiable records are permanently deleted or fully anonymised from our systems.

No. We share data only with the payment processors — UPI gateway, Paytm, PhonePe — needed to complete your transactions. We do not sell, rent, or pass your personal data to advertisers, data brokers, or any third party unconnected to running your account.

Transaction logs and identity verification documents are retained for the period required under applicable Indian law. Once that period expires and there is no active regulatory requirement to retain the data further, records are permanently deleted or anonymised without any action needed from you.

Start a live chat or email our privacy team with your correction request. We will verify your identity, update the record in our system, and send a confirmation to both the old and new contact detail. Changes typically take effect within one business day of verification.

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